Back to Home
TG Track

Refund Policy

Last updated: February 20, 2026

1. Overview

At Smart Web Technologies, we want you to be completely satisfied with your subscription to TG Track. This Refund Policy outlines the conditions under which refunds are provided for our services.

2. Eligibility for Refund

You may request a refund under the following conditions:

  • You are within 7 days of your initial subscription purchase.
  • The Service was unavailable for a significant portion of your billing period due to issues on our end.
  • You were charged incorrectly or experienced a billing error.
  • You did not use the Service after purchase and request cancellation within the eligible period.

3. Refund Process

To request a refund, please contact our support team at support@tgtrack.io with the following information:

  • Your registered email address.
  • The date of purchase.
  • Reason for requesting a refund.
  • Transaction ID or payment reference (if available).

4. Refund Timeline

Once your refund request is approved, the refund will be credited to your original payment method within 7 business days. Please note that your bank or payment provider may take additional time to process the refund on their end.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Requests made after 7 days from the date of purchase.
  • Partial month usage — we do not offer prorated refunds for unused days.
  • Violation of our Terms & Conditions leading to account suspension or termination.
  • Dissatisfaction with third-party services (Meta, Telegram, OpenAI) that are beyond our control.
  • Failure to cancel a subscription before the next billing cycle.

6. Subscription Cancellation

You may cancel your subscription at any time. Upon cancellation, you will continue to have access to the Service until the end of your current billing period. No further charges will be applied after cancellation. To cancel, contact us at support@tgtrack.io.

7. Chargebacks

If you initiate a chargeback or dispute with your bank without first contacting us, we reserve the right to suspend your account immediately. We encourage you to reach out to us first so we can resolve any issues promptly.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.

9. Contact Us

For any refund-related inquiries, please contact us at support@tgtrack.io.